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Citrus Dispatcher is designed for those companies who typically receive Requests for Service from customers and schedule technicians to respond.
Citrus Dispatcher is a date and time oriented program.
When a customer calls for service, an electronic service slip is created for a specific date and time. Estimated time required to complete the service slip is entered in hours and the service slip is assigned to a technician.
The electronic service slip drives subsequent procedures.
Work Schedules are printed at any time based on service slips.
Service slips can be rescheduled up to end of the day on which the slip is scheduled.
The day a slip expires, it must be accounted for by entering completion data.
Additional procedures are:
Schedule a customer meeting
Reschedule a service slip
Create and Schedule recurring events
Store a Service Slip and Schedule at a later time
Print work schedules
Print a simple service invoice
Place reminder phone calls
Create a Work Order
Create a Service Contract
Block time for Vacation and Holidays