Chat4Support is a live chat and website visitor tracking softwae solution that can let you to live chat with website visitors, monitor site traffic, and analyze visitors' web activities, including their search engine and keyword usage. The software has support ticket system to let your website visitors to leave a message when the operator is offline. The software has several editions, including free, lite, standard, and professional versions.
Here are some key features:
- Live Chat
Chat with visitors in real-time and provide live assistance to visitors when they need help.
Visitors can chat with more than one operator at the same time. And the operator can transfer the chat to another one if necessary.
- Visitor Traffic Monitoring
Monitor the daily and monthly web site traffic, including page views and unique hits (unique visitor IP). Collect visitor information, such as geographic region, browser type, and operating system.
- Referrer and Keyword Usage Analysis
Analyze where your visitors come from and their search keywords usage.
- Knowledge Base Management
You can store questions and solutions frequently used for visitors, sort them into specific folders, and send them to your visitor instantly.
-Visitor Identification & Footprint
Store your visitor's chat history, contact information and footprint in the operator's server, which helps to identify each visitor once they log in again, and operator can check the browsing history of visitor.
-Chat Statistics Report
Review all chats with visitors, including successful and missing chats. There you can analyze all chats by different statistics, such as chat time, response time, operator logging-in date or chat history and so on.
- Proactive Chat
Invite visitors to chat on your operator's own initiative.
Support Ticket System
When operators are off-line, visitors can leave messages in the system and choose a department to reply to them.
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